1. If you want to win friends & influence people, start by first trying to understand them.
2. Never assume that other people value the same things as you. If you want to develop better relationships, find out what is important to the other person.
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4. Your feelings influence your perceptions. How are you feeling today?
5. People are less defensive when you seek to understand their viewpoint rather than try to dismantle it. " Understanding does not mean agreeing."

*Four factors that influence how we see things are:

• our age
• our values
• our personality
• our current state of mind

Labels: SUMO WISDOM: remember the beach ball